Cancellations must be made within 24 hours of placing your order to receive a full refund
After 24 hours, there will be no deposit refund due to time, materials, and planning already invested
Once production has started (cutting, baking, painting, assembling) , your order cannot be canceled or refunded
We will message you once the production of your items are starting
Rush orders are non-refundable once the order is placed due to expedited assembling and ordering of products
Orders not picked up on agreed pick up date WILL NOT RECEIVE A REFUND
If unforeseen events happen, please contact us so we can make accommodations and work around your schedule
If there is an error on our part, we will gladly correct or remake the item at no extra cost